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Sales Tax & Shipping:
All orders will be billed in full upon our receiving the order. Virginia residents add 5 % sales tax. Product prices do not include shipping except on items noted with Free Shipping. Free Shipping is available only to the 48 continental United States; Free Shipping items sent to Hawaii or Alaska will be separately billed the shipping cost. Depending on the product, we will ship either directly from our stock or from our distributors. Due to the many variables involved with shipping, any quote we provide on time factors is subject to change without notice. We try at all times to provide accurate and timely shipments, but sometimes factors beyond our control will influence shipping times.
We regret that we cannot ship to P.O. Boxes or to APO or FPO addresses.
Return Policy:
Please call 757-442-7567 or e-mail (sales@mosquitoinsectcontrol.com) our sales staff before returning an item. Any non-custom item in original condition may be returned, with prior notification to our sales staff, within 30 days of receipt, for a full refund minus any original shipping costs. Orders returned without notifying our staff first may be refused when they arrive at the warehouse or charged an extra restocking fee. Please call 757-442-7567 or e-mail (sales@mosquitoinsectcontrol.com) our staff the UPS, FedEx, or USPS tracking number(s) of the returned item(s). Return freight is the responsibility of the customer. We suggest you insure the return package so you will have recourse should the item be damaged in the return shipping process. Upon receiving returned merchandise, we will then refund the appropriate amount, less any restocking fees, which may vary from item to item.
Defective Items:
Upon receiving your order, promptly check for shipping damage or defective items. If damage has occurred during shipment, just refuse your shipment and immediately notify our staff by phone at 757-442-7567 or by e-mail at sales@mosquitoinsectcontrol.com. Notification of hidden damage or problems must occur within 15 business days of receiving your shipment. At our discretion, our sales staff will repair, replace, or send new parts at our expense to the customer.
Warranties:
Our Customer Service staff will provide all possible assistance in facilitating all valid manufacturer's warranties. MosquitoInsectControl.com will not be responsible for shipping costs incurred by the customer in processing of aforementioned warranties. For any warranty questions, please contact our sales staff with make, model, serial number, and order number.
Security / Privacy:
We believe it is important that the information that you supply to us is secure at all times. Therefore, the shopping cart area of our website uses industry standard Secure Sockets Layer (SSL) technology for the encryption of potentially sensitive material such as your name, address, and credit card number. MosquitoInsectContol.com uses GoEmerchant digital certificates to provide you with security during the check-out process. In addition to SSL, our site uses a special algorithm for order encryption/decryption. Your information is safe with us, and will never be passed to third-party vendors.
Free Shipping:
All items are sold with free shipping. The free shipping applies to the contiguous 48 United States and not to Alaska or Hawaii. Free Shipping items sent to Hawaii or Alaska will be separately billed for the shipping cost.
International Shipping:
Although we are not always able to do so, we will attempt to ship orders to customers outside of the United States. Please contact our sales staff at 757-442-7567 or by e-mail at sales@mosquitoinsectcontrol.com to arrange international shipping. Shipping fees will apply to all international orders, and do not include any taxes, fees, or import duties that you may be charged by a shipper or governmental agency upon receipt of the item(s).
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